Policies

At Central City Hotel @ Chinatown, we value your privacy.

We collect personal information such as your name, contact details, and payment information only for the purpose of processing reservations and improving your guest experience.
We do not sell, rent, or share your personal data with third parties, except as required by law or to provide hotel services (e.g., payment processors).
Our website may use cookies to improve usability and personalize your experience.
You have the right to access, update, or request deletion of your personal data by contacting us directly.

For privacy-related questions, please email us at centralcityhotelkl@gmail.com.

By booking and staying at Central City Hotel @ Chinatown, you agree to the following:

Check-in / Check-out: Standard check-in time is 2:00 PM and check-out is 12:00 PM. Early check-in/late check-out may be subject to availability and additional charge of 10rm Per Hour.
Identification: Guests must present a valid government-issued ID or passport at check-in.
Payment: All reservations must be guaranteed with a valid credit card or advance deposit. Full payment may be required upon arrival.
Liability: The hotel is not responsible for loss of valuables left unattended in guest rooms. A safety deposit box is available.
Conduct: We reserve the right to refuse service or cancel bookings for guests who violate hotel rules or cause disturbances.
Governing Law: These Terms are governed by the laws of Malaysia.

We strive to provide the best service possible. Refunds are handled as follows:

Non-Refundable Bookings: Some promotional or discounted bookings are strictly non-refundable.
Standard Bookings: Cancellations made at least 48 hours before check-in will receive a full refund.
Late Cancellations / No-Shows: No refund will be issued for cancellations made less than 48 hours before arrival or for no-shows.
Refund Method: Refunds (if applicable) will be processed to the original payment method within 7–14 business days.

We understand that travel plans may change. Our cancellation rules are:

Cancellations must be made via email, phone, or through the booking platform where the reservation was made.
48 hours before check-in: No cancellation fee, full refund (if refundable booking).
Within 48 hours of check-in: One night’s stay will be charged.
No-Show: The total booking amount will be charged.
For group bookings (5 rooms or more), a 7-day cancellation notice is required.